Mphasis Recruitment 2026 | Hiring for Freshers as Customer Service Representative Jobs
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Mphasis Recruitment 2026 : Mphasis has announced a recruitment opportunity for the position of Customer Service Representative in Bangalore. Candidates who have completed their 12th standard or hold a degree may be eligible to apply, depending on the requirements of the process. Both freshers and experienced applicants can consider this opportunity.
This position is suitable for candidates interested in starting or developing their careers in customer service and support. Applicants should have good communication skills, basic computer knowledge, and a customer-oriented approach. Interested candidates are advised to check the eligibility criteria and submit their applications online as soon as possible. Candidates may also explore opportunities through Accenture Careers.
Mphasis Recruitment 2026 – Job Details
| Particulars | Details |
|---|---|
| Company Name | Mphasis |
| Job Role | Customer Service Representative |
| Job Category | Non-IT Jobs |
| Qualification | 12th Pass / Any Degree |
| Experience | Freshers and Experienced Candidates |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Application Mode | Online |
| Last Date to Apply | As Soon As Possible |
Eligibility Criteria
Educational Qualification
Candidates who have completed their 12th standard or hold a degree may be considered, depending on the requirements of the specific hiring process. Applicants should review the requirements mentioned in the official job posting before applying.
Experience
Both freshers and candidates with previous work experience may apply, subject to the requirements of the role and process.
Communication Skills
Applicants should have good verbal and written communication skills in English. Knowledge of additional languages may be necessary for certain customer support processes.
Technical Skills
Candidates should have basic computer knowledge and familiarity with MS Office applications. Basic typing skills and the ability to use customer support systems are also beneficial.
Other Requirements
- A customer-focused attitude and a willingness to help resolve customer concerns.
- Good problem-solving and complaint-handling abilities.
- Flexibility to work in rotational shifts, including night shifts when required.
- The ability to work in a fast-paced environment and meet assigned performance targets.
- Strong teamwork, adaptability, and time-management skills.
Skills Required
To perform well in this role, candidates should possess the following skills:
- Customer service and relationship management
- Clear communication and active listening
- Problem-solving and complaint resolution
- Basic computer operation and typing
- Time management and multitasking
- Teamwork and adaptability
- Attention to detail
- Professional customer interaction
Key Responsibilities
Candidates selected for the Customer Service Representative position will be responsible for handling customer requests and providing timely support. The main duties may include:
- Responding to customer questions and complaints through phone calls, emails, and chat.
- Providing accurate information and suitable solutions to customer concerns.
- Maintaining professional communication and delivering a positive customer experience.
- Resolving customer issues within the specified turnaround time (TAT).
- Updating customer details, interaction records, and case information in the CRM system.
- Following company policies, quality standards, and established process guidelines.
- Escalating complicated cases to the relevant team or department when necessary.
- Meeting daily and monthly targets related to productivity, service quality, and customer satisfaction.
- Protecting confidential customer information and following data security procedures.
Job Summary
Mphasis is looking for motivated and customer-focused individuals to join its customer support team. As a Customer Service Representative, candidates will assist customers with their queries, address complaints, share relevant information, and work towards providing a satisfactory customer experience.
Applicants should be comfortable communicating with customers, resolving issues, maintaining accurate records, and following company procedures. The role may also require working in rotational shifts and meeting performance targets according to business needs.
For freshers, this opportunity may provide a starting point for building communication, customer handling, and professional workplace skills.
How to Apply for Mphasis Off Campus Recruitment 2026?
Interested and eligible candidates can follow these steps to apply:
- Visit the official Mphasis careers website.
- Search for the Customer Service Representative job opening.
- Review the job description, qualifications, location, and other eligibility requirements.
- Complete the online application form with the required details.
- Upload your updated resume and any requested documents.
- Check the information carefully and submit your application.
Apply Link : Click Here To Apply
And also apply in Infosys EdgeVerve Systems Hiring 2026
Note: Apply through the official Mphasis careers website and confirm that the vacancy is available before submitting your details.
Conclusion
Mphasis Recruitment 2026 offers a potential opportunity for 12th-pass candidates, graduates, freshers, and experienced applicants interested in customer service jobs in Bangalore. Candidates with good communication skills, basic computer knowledge, and a problem-solving mindset may find this role worth exploring.
Interested applicants should review the official job requirements and apply online as early as possible.
FAQs for Mphasis Off Campus Drive 2026
1. What is the job role offered in Mphasis Recruitment 2026?
Mphasis is recruiting for the position of Customer Service Representative, which involves handling customer queries, resolving complaints, and providing support through calls, emails, or chat.
2. What qualifications are required for Mphasis Recruitment 2026?
According to the provided details, candidates with a 12th-pass qualification or any degree may be eligible. The exact educational requirements can vary depending on the hiring process.
3. Can freshers apply for Mphasis Customer Service Representative jobs?
Yes. Freshers and experienced candidates may apply, depending on the requirements of the specific opening.
4. What is the job location for Mphasis Recruitment 2026?
The job location mentioned in the recruitment details is Bangalore.
5. What is the salary offered by Mphasis for this position?
The salary is listed as “Best in Industry.” A specific salary figure has not been provided in the available recruitment information.
