Capgemini Off Campus Drive for 2025 Batch | Hiring for Freshers with Salary Rs 3.5 LPA Package
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Capgemini Off Campus Drive for 2025 Batch : Capgemini has announced its Exceller hiring for the role of Contact Support Group (CSG), inviting applications from freshers who have completed a 3-year graduation or diploma and belong to the 2025 batch. Selected candidates will be working from the Noida location. You can find the complete eligibility details and application process below.
Capgemini Hiring for Freshers 2025 – Overview
- Company: Capgemini
- Job Role: Contact Support Group (CSG)
- Qualification: Any 3-year graduation or diploma
- Experience: Freshers
- Batch: 2025
- Salary: ₹3.25 LPA
- Job Location: Noida
- Application Deadline: 10 January 2026, 11:59 PM
Eligibility Criteria
- Applicants must have completed a 3-year diploma or degree program in 2025.
About the Contact Support Group (CSG)
CSG is the first point of contact within Capgemini’s Cloud & Infrastructure Services (CIS). The team handles IT infrastructure incidents and service requests using a mix of traditional channels like email and phone, as well as modern digital channels such as chat, self-service portals, and AI bots.
CSG focuses on offering fast, proactive, and user-friendly IT support to Capgemini’s global clients. Based on your profile and assessment scores, you may get the opportunity to join this team and help resolve customer issues efficiently. The role requires flexibility to work in 24/7 rotational shifts with clients across different time zones.
Job Responsibilities
- Provide excellent customer service and technical support through calls and other communication channels.
- Ticket Management: Assign correct priority, categorize issues, track ticket status, and keep customers updated.
- Use business intelligence tools to analyze ticket data and follow best practices.
- Ensure smooth service delivery and meet customer expectations.
- Handle customer queries professionally, from greeting to call closure, with a positive approach.
- Use CHIP, Capgemini’s AI-based assistant, to speed up issue resolution.
- Manage support emails effectively to reduce back-and-forth communication.
- Maintain and update the knowledge base to support quicker resolutions.
- Promote awareness of helpful tools and resources to enhance customer experience.
- Support customers across multiple industries like Telecom, Finance, Healthcare, and Technology.
- Resolve issues related to internet connectivity, password resets, session issues, and profile updates.
- Aim for first-contact resolution wherever possible.
- Understand customer needs clearly and respond with empathy and professionalism.
Skills Required
- Strong communication and English-speaking skills
- Good interpersonal skills and ability to work under pressure
- Basic computer knowledge
- Willingness to work in 24/7 rotational shifts
- Flexibility to relocate and work night shifts if required
Important Notes
- Only shortlisted candidates will receive an invitation for the online assessment/selection process.
- The entire selection procedure will take place virtually.
- Candidates must arrange their own equipment and internet connection for the online process.
How to Apply for Capgemini Recruitment for 2025 Batch ?
Interested and eligible candidates can apply online using the link provided below.
Apply Link : Click Here
And also apply in Syncfusion Off Campus Drive 2025
Conclusion
The Capgemini Off Campus Drive 2025 is a great opportunity for fresh 2025 graduates and diploma holders to kickstart their careers in the IT industry. With a role in the Contact Support Group (CSG), candidates can gain hands-on experience in customer support, IT service management, and modern digital support tools. If you meet the eligibility criteria and are ready to work in a dynamic, 24/7 environment, don’t miss the chance to apply before the deadline. This could be your first step toward a rewarding career with Capgemini.
FAQs for Capgemini Off Campus Drive 2025
1. Who can apply for the Capgemini Recruitment 2025?
Candidates who have completed any 3-year diploma or graduation in the 2025 batch are eligible to apply.
2. What is the job role offered in this off Campus drive?
The hiring is for the Contact Support Group (CSG), which handles customer support, IT incident management, and service requests.
3. What is the salary offered for this position?
The package offered for the CSG role is ₹3.25 LPA.
4. Will I have to work in shifts?
Yes. Since CSG supports global clients, candidates must be willing to work in 24/7 rotational shifts, including night shifts.
5. What is the selection process for this drive?
Only shortlisted candidates will be invited for an online assessment, followed by virtual selection rounds. Applicants must arrange their own system and internet for the online process.
