TCS Recruitment 2025 | Any Graduate Degree | Salary : 4 – 7 LPA | Apply Now

TCS Recruitment 2025 | Any Graduate Degree | Salary : 4 – 7 LPA | Apply Now

TCS Recruitment 2025 : Tata Consultancy Service Limited is Hiring Process Associate. This Job Application is Invited for Any Graduate Candidates who are Looking for Opportunity to work at TCS.

Role Overview:

As a BPS Associate specializing in Voice and Chat, you will be the primary point of contact for customers, providing exceptional service through both voice calls and chat-based interactions. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience across multiple channels.

TCS Recruitment 2025 Details :

Company’s Name : TCS

Company Website: https://www.tcs.com/

Job Role : Process Associate

Qualification: Any Graduate Degree

Salary: Upto 7 LPA (Expected)

Job Location: Pune

Eligibility Criteria for TCS Recruitment 2025:

• Minimum 15 years of regular, full-time education (10 + 2 + 3 Bachelors/Graduates)
• All candidates should be comfortable with Rotational Shift / Split or Rotational Week-off / 5 Days Work From Office

Documents to carry : Resume, Aadhar Card and a photocopy of your Aadhar Card.

Key Responsibilities:

1 Customer Support (Voice & Chat):

• Handle inbound and outbound voice calls and chat interactions with customers, addressing their queries, concerns, and requests in a professional and timely manner.
• Provide clear and accurate information about products, services, policies, and procedures.
• Resolve customer issues effectively by troubleshooting, offering solutions, or escalating when necessary.

2 Issue Resolution:

• Actively listen to customers, identify pain points, and provide efficient resolutions to enhance customer satisfaction.
• Document customer interactions, including details of the inquiry, issue, and resolution process, in the CRM system.

3 Service Quality and Adherence:

• Maintain high-quality service standards while meeting performance metrics such as response time, customer satisfaction (CSAT), first call resolution (FCR), and adherence to schedules.
• Ensure compliance with company policies, industry regulations, and confidentiality agreements.

4 Team Collaboration:

• Work collaboratively with team members to achieve team goals and ensure smooth escalation of issues when required.
• Participate in team meetings and contribute ideas for process improvements and customer service enhancement.

5 Continuous Learning & Development:

• Stay up-to-date with product and service knowledge to provide accurate and relevant information to customers.
• Participate in training sessions and skill enhancement programs to improve performance and efficiency.

Required Skills & Qualifications:

• Education: High school diploma or equivalent; college degree is a plus.
• Experience: Prior experience in customer service, BPS, or call center roles
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage customers in a clear and friendly manner.
• Technical Skills: Basic computer skills, including proficiency in using customer service software, chat platforms, and CRM systems.
• Problem-Solving: Strong troubleshooting skills and ability to handle customer issues effectively and efficiently.
• Multitasking: Ability to handle both voice and chat interactions simultaneously while maintaining quality service.
• Team-Oriented: Ability to work collaboratively with team members in a fast-paced environment.
• Flexibility: Willingness to work in shifts, including weekends and holidays, if necessary.

Preferred Qualifications:

• Prior experience in voice-based or chat-based customer support Minimum 1 year in International Voice
• Knowledge of service tools. Knowledge of MS office
• Ability to speak multiple languages (preferred, depending on market requirements).

Working Conditions:

• Full-time position with flexible shifts (may include evenings, weekends, and holidays) No fixed shift or WO However it will mostly start 12:30pm IST to 12:30am IST.
• Working Hours 10 (9 hours working + 1 hour break)
• Weekend working – Applicable
• The role may require working remotely or from the office, depending on company policy.

Apply Link : Click Here to Apply

Benefits at TCS:-

Tata Consultancy Services (TCS) is devoted to supplying a complete variety of advantages that aid workers’ well-being, career increase, and work-lifestyle stability. Here are 4 key advantages provided by way of TCS:

1. Competitive Salary & Financial Security

• TCS guarantees appealing income programs, overall performance-based total bonuses, and economic incentives to understand worker contributions. Additional blessings consist of retirement plans, provident finances, and tax-saving funding alternatives, ensuring long-term economic stability for personnel and their households.

2. Holistic Health & Wellness Programs

• TCS provides complete medical insurance for personnel and dependents, covering medical, dental, and well-being needs. The organization promotes physical and mental well-being via projects like gymnasium memberships, yoga periods, strain control applications, and counseling services.

3. Upskilling & Career Development

• TCS prioritizes professional growth through the TCS Learning Hub, imparting certifications, skill-constructing publications, and leadership training. Employees gain from international mobility, task rotations, and mentorship programs, ensuring professional development in a competitive enterprise.

4. Flexible Work & Work-Life Balance

• TCS supports remote paintings, hybrid fashions, and flexible hours, fostering a healthful work-life balance. Recreational activities, cultural events, team-constructing projects, and beneficent depart guidelines, which include parental go away and sabbaticals, in addition to beautifying worker satisfaction.

Steps to Apply for TCS Jobs 2025

• Click on the Below Link and Check all details Carefully
• Signup or Login and then Fill the Form with your Details Correctly.
• After Filling details Click on Submit.

Apply Link : Click here to Apply

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