Wipro Recruitment 2025-2026 | Mass Hiring Freshers | Apply for Associate Role
Table of Contents
Wipro Recruitment 2025-2026 : Wipro has announced openings for the Associate position, and candidates with a B.E/B.Tech degree are eligible to apply. This is a great opportunity for freshers looking to begin their careers in the IT sector. The role is based in Noida, and interested applicants are encouraged to apply online at the earliest.
Wipro Recruitment 2025 – Overview
| Job Role | Associate |
|---|---|
| Job Category | IT Jobs |
| Qualification Required | B.E/B.Tech |
| Experience | Freshers |
| Salary | Best in Industry |
| Job Location | Noida |
| Last Date to Apply | ASAP |
Eligibility Criteria
Associate Role
- Candidates must hold a B.E/B.Tech degree.
- Mandatory Skill: L&P Policy Acquisition & Servicing
Role Purpose
The main objective of this role is to provide strong technical support for ongoing processes and resolve client issues efficiently, either directly or through timely escalation, while meeting all SLA requirements.
Key Responsibilities
1. Process Support
- Handle transactions while maintaining required quality standards.
- Respond to client queries through calls or emails politely and professionally.
- Record essential user details such as name, department, and issue type.
- Update availability in the RAVE system to ensure smooth workflow.
- Track and document all issues, steps taken, and resolutions.
- Follow standard procedures to resolve queries within the agreed SLA timelines.
- Use internal knowledge bases and FAQs to assist with troubleshooting.
- Understand product details to improve client guidance.
- Analyze call logs to identify common issues and prevent recurrence.
- Maintain and update self-help documents for quicker resolution.
- Report critical issues to the team leader if they cannot be resolved in time.
- Ensure correct product information and disclosures are shared during every interaction.
- Follow service agreements to avoid legal issues.
2. Customer Service & Troubleshooting
- Diagnose issues by asking relevant questions and guide clients through step-by-step solutions.
- Help clients navigate product features effectively.
- Handle queries politely and professionally.
- Maintain accurate logs of customer interactions.
- Process and record calls/emails using the assigned tracking tools.
- Offer alternative solutions when applicable to retain customers.
- Communicate clearly and appropriately based on the situation.
- Follow up with customers and ensure SLA compliance.
3. Skill & Capability Building
- Attend product training sessions to stay updated with new features.
- Participate in client-required or recommended training programs.
- Work with team leaders to identify areas for training improvement.
- Continue self-learning and maintain professional networks.
Performance Parameters
| Category | Measure |
|---|---|
| Process | Number of cases resolved daily, SLA compliance, quality standards, Pulse score, customer feedback |
| Self-Management | Productivity, efficiency, attendance, training hours, number of technical trainings completed |
How to Apply Wipro Off Campus Drive 2025 ?
Eligible and interested candidates can apply online for the Wipro Associate position using the link provided below. It is recommended to apply as soon as possible.
Apply Link : Click Here
And also apply in IBM Internship Program 2025
Conclusion
The Wipro Recruitment 2025 drive offers an excellent opportunity for fresh B.E/B.Tech graduates to kickstart their careers with one of the most reputed IT companies in India. With a role focused on technical support, client interaction, and process excellence, candidates can gain valuable hands-on experience and grow their skills in a dynamic work environment. If you meet the eligibility criteria, make sure to apply at the earliest and take the first step toward a promising career with Wipro.
FAQs for Wipro Recruitment 2025
1. Who is eligible to apply for the Wipro Associate role?
Candidates with a B.E/B.Tech degree from any recognized university can apply. Freshers are also welcome.
2. What is the job location for this recruitment?
The position is based in Noida.
3. What skills are required for this role?
The key mandatory skill is L&P Policy Acquisition & Servicing, along with good communication and troubleshooting abilities.
4. What does the Associate role involve?
The role primarily includes providing technical support, resolving client issues, documenting queries, maintaining process quality, and ensuring SLA compliance.
5. How can I apply for Wipro Recruitment 2025?
Eligible candidates can apply online through the official application link. It is recommended to apply as soon as possible since the last date is not specified.
