Capgemini Recruitment for 2025 Batch | Hiring Freshers With Salary 3.25 LPA Package
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Capgemini Recruitment for 2025 Batch : Capgemini Technology Services India Limited has announced its Off Campus Drive 2026 to hire fresh candidates for the role of Contact Support Group (CSG). Candidates holding any degree or diploma are eligible to apply. The position is based in Noida, and interested applicants must submit their online application on or before 10 January 2026.
Below are the complete details, eligibility criteria, and application process.
Capgemini Off Campus Drive 2025 – Job Overview
- Job Role: Contact Support Group
- Hiring Type: Off-Campus Drive
- Qualification: Any Degree / Diploma
- Eligible Batch: 2025
- Experience: Freshers
- Salary/CTC: ₹3,00,000 per annum
- Job Location: Noida
- Last Date to Apply: 10 January 2026
Eligibility Criteria
- Candidates must have completed a 3-year diploma or graduation degree in 2025.
Desired Skills
- Strong communication and English-speaking skills
- Good interpersonal abilities and capability to work under pressure
- Basic computer knowledge
- Willingness to sign a Service Level Agreement (SLA) and adhere to KPIs
Job Responsibilities
- Deliver high-quality customer support, including problem resolution and technical troubleshooting, mainly through voice-based support along with other contact channels
- Manage support tickets by prioritizing urgency, correctly categorizing issues, tracking ticket status (open, on-hold, resolved, closed), and regularly updating customers
- Use business intelligence tools and ticket data to improve customer service and support quality
- Ensure efficient service delivery by meeting customer expectations
- Handle customer interactions professionally, from greeting to issue resolution and call closure
- Use CHIP (AI-powered Bot) to assist customers quickly and enhance their overall experience
- Effectively manage email support channels to reduce delays and unnecessary escalations
- Maintain and utilize the knowledge base to resolve customer issues efficiently
- Promote service tools that help improve customer experience and brand value
- Provide support across industries such as Telecommunications, Financial Services, Healthcare, and Technology
- Troubleshoot technical issues including internet connectivity, password resets, session resets, and profile updates
- Aim for First Contact Resolution (FCR) to resolve issues in the first interaction
- Clearly understand customer requirements by asking the right questions
- Maintain a courteous, friendly, and professional approach at all times
- Listen carefully to customer concerns and respond with empathy
Important Notes
- Only shortlisted candidates will be invited for the assessment and selection process
- The entire selection process will be conducted online (virtual mode)
- Candidates must arrange their own infrastructure (laptop, internet, etc.) for online assessments
- Applicants must be comfortable working in a 24/7 shift environment
- Willingness to relocate and work night shifts is mandatory
Salary Details
- Annual Salary: ₹3,00,000
- Salary Structure:
- ₹3 LPA fixed
- ₹25,000 one-time incentive
- Total: ₹3.25 Lakhs per annum
About Contact Support Group (CSG)
The Contact Support Group (CSG) acts as the first line of support within Capgemini’s Cloud & Infrastructure Services (CIS) division. CSG handles IT infrastructure incidents and service requests using both traditional channels such as email and voice, as well as modern digital channels like chat, self-service portals, and AI bots.
The team focuses on providing proactive, predictive, and user-centric IT support to Capgemini’s global client base. Based on your profile and performance during assessments, selected candidates will play a key role in ensuring quick issue resolution and improving the overall end-user experience. The role requires flexibility to work in 24×7 rotational shifts across different regions and time zones.
How to Apply for Capgemini Off Campus Drive 2026?
Eligible and interested candidates can apply online through the official link before 10 January 2026 (11:59 PM).
Apply Link : Click Here
And also apply in Deloitte Virtual Internship 2025
Conclusion
The Capgemini Off Campus Drive 2026 is a great opportunity for fresh graduates and diploma holders from the 2025 batch to begin their careers with a global IT services leader. With a structured support role, professional work environment, competitive salary, and exposure to multiple industries, this position offers strong learning and growth potential. Candidates who have good communication skills, basic technical knowledge, and the flexibility to work in shifts should not miss this chance to be part of Capgemini. Interested applicants are advised to apply online before 10 January 2026 to secure their opportunity.
FAQs for Capgemini Recruitment for 2025 Batch
1. Who can apply for Capgemini Recruitment 2025?
Candidates who have completed any degree or a 3-year diploma and belong to the 2025 batch are eligible to apply. Freshers with good communication and basic computer skills are encouraged to apply.
2. What is the job role offered in Capgemini Recruitment 2025?
Capgemini is hiring for the Contact Support Group (CSG) role, which involves providing customer support, resolving technical issues, managing tickets, and interacting with clients across various industries.
3. What is the salary offered to selected candidates?
The selected candidates will receive a salary package of ₹3 LPA, along with a ₹25,000 one-time incentive, making the total compensation ₹3.25 Lakhs per annum.
4. What is the selection process for Capgemini Recruitment 2025?
The selection process will be conducted online and may include an assessment and interview. Only shortlisted candidates will be invited to participate in the virtual selection process.
5. Is relocation or shift work required for this role?
Yes, candidates must be willing to relocate, work in a 24/7 rotational shift environment, and handle night shifts based on business requirements.
