PhonePe Off Campus Drive 2026 | Hiring for Freshers | Customer Experience Specialist – Stock Broking
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PhonePe Off Campus Drive 2026 : PhonePe has announced an off-campus hiring drive for 2026 to recruit Customer Experience Specialists – Stock Broking. Candidates with a B.E., B.Tech, or any graduate degree can apply for this opportunity. The selected candidates will work from Bangalore.
Interested and eligible applicants are encourage to submit their applications online as soon as possible. Check out the complete eligibility requirements, job responsibilities, and application details below.
PhonePe Off Campus Drive 2026 – Overview
| Job Role | Customer Experience Specialist – Stock Broking |
|---|---|
| Qualification | B.E./B.Tech/Any Graduate |
| Experience | Freshers/Experienced |
| Salary/CTC | Best in Industry |
| Job Location | Bangalore |
| Last Date | Apply ASAP |
Eligibility Criteria
Candidates applying for this role should meet the following requirements:
- A graduation degree following the 10+2+3 education pattern is mandatory.
- Relevant NISM certifications, such as Series VI or Series VII, are require.
- Basic knowledge of Microsoft Excel and/or SQL for data analysis and retrieval will be an added advantage.
- Previous experience in stockbroking operations, a good understanding of financial markets, or experience in a senior customer experience role is preferre.
- Candidates must be fluent in both English and Hindi.
- Strong written and verbal communication skills are essential, along with the ability to explain financial and market-related concepts in a simple and understandable way.
- Applicants should be comfortable taking complete ownership of issues and following them through until they are resolve.
- The role requires strong attention to detail, good time-management skills, and the ability to prioritize tasks effectively in a fast-paced environment.
- Candidates should be good listeners, customer-focused, and capable of handling different situations with a flexible and problem-solving approach.
Roles and Responsibilities
- Deliver a Great Customer Experience
- The selected candidate will be expecte to put customers first and handle every interaction with honesty, professionalism, and care. Special attention should be given to complex and sensitive customer concerns.
- Handle High Interaction Tickets
- You will take ownership of High Interaction Tickets (HIT) that require multiple conversations, detailed investigation, or personalized support. The goal is to ensure that each issue is properly investigate and resolved.
- Resolve L1 Escalations
- The role involves handling complex non-technical issues escalated by L1 support agents. You will be responsible for finding the right resolution and bringing these cases to closure.
- Meet SLA Requirements
- You will need to manage your assigned support queue efficiently and ensure that customer queries and tickets are resolved within the defined Service Level Agreements (SLAs).
- Coordinate on Technical Issues
- If a customer’s issue requires support from the product or engineering teams, you will need to escalate it to the appropriate team and follow up until a solution is found. Once resolved, the outcome should be clearly communicated to the customer.
- Take Complete Ownership
- Candidates are expected to manage complex issues from start to finish. This includes investigating the problem thoroughly, coordinating with relevant teams, and making sure no important detail is overlooked before closing the case.
- Support Process Improvements
- By identifying the root causes behind frequent escalations, you may suggest improvements to existing processes. The aim is to reduce recurring issues and improve the overall customer support experience.
- Maintain Proper Documentation
- Accurate and detailed records of escalated cases must be maintained for reporting, tracking, and compliance purposes.
Job Description
The Share Market Customer Experience Operations team works on resolving complex problems faced by customers while using the stockbroking platform.
As a Customer Experience Specialist, you will handle more than routine customer queries. You will work on critical escalations and challenging customer issues that may require detailed investigation and coordination with multiple teams.
The role involves understanding customer concerns in depth and working closely with internal product, technology, and compliance teams to find effective and timely solutions.
Working in stockbroking customer operations can be both challenging and rewarding. Financial markets are constantly changing, and issues related to market movements and financial transactions often require quick thinking and strong domain knowledge. This role provides an excellent opportunity to learn more about the financial markets, build expertise in stockbroking operations, and grow professionally while handling a wide variety of real-world challenges.
How to Apply for PhonePe Off Campus Jobs2026?
Interested and eligible candidates can apply online for the Customer Experience Specialist – Stock Broking position through the official application link. Candidates are advised to apply as soon as possible before the position is filled.
Apply Link : Click Here
And also apply in GlobalLogic Off Campus Hiring
Conclusion
The PhonePe is a good opportunity for graduates who are interested in customer experience, financial markets, and stockbroking operations. Candidates with the required NISM certification, strong communication skills, and a customer-focused mindset can consider applying for this Bangalore-based role.
FAQs for PhonePe Recruitment 2026
1. What is the job role offered in the PhonePe Off Campus Drive 2026?
PhonePe is hiring candidates for the role of Customer Experience Specialist – Stock Broking.
2. Who is eligible to apply for this PhonePe recruitment?
Candidates with a B.E., B.Tech, or any graduate degree are eligible, provided they meet the required educational and certification criteria.
3. Are NISM certifications mandatory for this role?
Yes. Relevant NISM certifications, such as Series VI or Series VII, are mandatory.
4. Where is the job location?
The selected candidates will be based in Bangalore.
5. Can freshers apply for the PhonePe Off Campus Drive 2026?
Yes. Both freshers and experienced candidates can apply, as long as they meet the required eligibility criteria and possess the necessary skills and certifications.
